Bibliograph

Responding to rapid change in libraries, a user experience approach, Callan Bignoli and Lauren Stara

Type

Label

Responding to rapid change in libraries, a user experience approach, Callan Bignoli and Lauren Stara

Language

eng

Bibliography note

Includes bibliographical references and index

Illustrations

illustrations

Index

index present

Literary Form

non fiction

Main title

Responding to rapid change in libraries

Nature of contents

bibliography

Oclc number

1178867801

Responsibility statement

Callan Bignoli and Lauren Stara

Sub title

a user experience approach

Summary

"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--, Provided by publisher

Table Of Contents

Part I: Passion -- Customer Service Expectations in the Twenty-First Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done

Classification

Contributor