Bibliograph

Library security, better communication, safer facilities, Steve Albrecht

Type

Label

Library security, better communication, safer facilities, Steve Albrecht

Language

eng

Bibliography note

Includes bibliographical references (pages 159-160) and index

Index

index present

Literary Form

non fiction

Main title

Library security

Nature of contents

bibliography

Oclc number

903473921

Responsibility statement

Steve Albrecht

Sub title

better communication, safer facilities

Summary

Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative level

Table Of Contents

The new library workplace : not so quiet -- Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct -- Challenging patron behaviors -- Common types of challenging patrons -- Understanding threats and getting help -- Workplace violence : awareness, prevention, and response -- Conducting your own site security survey -- Community partnerships : law enforcement, mental health , and homeless services -- Staff development for a safer library -- Library security survey checklist -- Sample library security suggestions for site survey reports -- Sample staff training exercises -- Want less stress? : try more B.R.E.A.D.S

Classification